Refund policy

Maestro Coffee Roasters — Returns & Satisfaction Policy

We don’t offer returns or exchanges on coffee.
Coffee is a fresh, perishable product; once it’s roasted (and especially once it’s ground), we can’t accept it back.

That said, your experience matters to us. If something’s not right or you’re not satisfied, please contact us within 7 days of delivery at maestrocoffeeroasters@gmail.com with your order number and a brief description (photos help). We’ll review the situation and let you know the best next step, which may include a replacement, store credit, or other resolution at our discretion.

Damages & Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, email maestrocoffeeroasters@gmail.com within 7 days of delivery with photos and your order number. We’ll evaluate and make it right.
Do not send anything back unless we ask you to—packages sent without authorization will be refused.

Non-Returnable Items

• Coffee and all perishable goods (including whole bean and ground coffee)

• Custom or personalized items (e.g., grind-to-order)

• Gift cards

• Any items marked final sale

Exchanges

We don’t process exchanges. If we approve a resolution, we’ll provide instructions (e.g., replacement or store credit).

European Union Customers

If your order ships to the EU, you may have a 14-day right to cancel unopened, non-perishable merchandise. This does not apply to perishable goods (like coffee) or items that have been opened, used, or customized. Contact maestrocoffeeroasters@gmail.com for guidance before returning anything.

Refunds (If Approved)

If we authorize a refund after reviewing your case, we’ll notify you and process it to your original payment method. Your bank or card issuer may take additional time to post the credit.

Questions?
Email us anytime at maestrocoffeeroasters@gmail.com. We’re here to help.